Microsoft Support and Recovery Assistant for Office 365 Mac: Troubleshooting Random Deactivation of Office 2016

Are you experiencing issues with your Office 2016 application on a Mac, where it randomly deactivates itself? This problem can be frustrating and affect your productivity. Fortunately, Microsoft has developed the Support and Recovery Assistant tool to help resolve this issue.

The random deactivation of Office 2016 is often accompanied by an error message stating that the activation state needs to be reset. To resolve this issue, you can follow these steps:

1. Run the Microsoft Support and Recovery Assistant: Download and install the Microsoft Support and Recovery Assistant (SaRA) tool from the official Microsoft website.

2. Sign in Troubleshooter: Run the Sign in troubleshooter option within the SaRA tool to reset your Office 365 activation state.

3. Reset Microsoft 365 Activation State: Follow the prompts to reset your Microsoft 365 activation state.

4. Sign out of Office and sign back in: Sign out of Office and then sign back in using your Azure AD credentials.

5. Disconnect Work or School Credentials: Disconnect any connected work or school credentials from your Mac.

If you are simply using Azure AD join, you can also unjoin the device from the Settings > Accounts > Access work or school > disconnect option within your Mac's System Preferences.

In some cases, running the Microsoft Support and Recovery Assistant may not resolve the issue. If this is the case, you may need to uninstall and reinstall Office 2016 on your Mac.

To do so:

1. Open the Control Panel: On your Mac, open the Control Panel or System Preferences.

2. Select Programs and Features: Click on the 'Programs and Features' option (or 'Applications' in macOS High Sierra).

3. Find Microsoft Office: Locate the Microsoft Office 2016 application within the list of installed programs.

4. Uninstall Office: Select the Office software and click 'Next' to uninstall it.

5. Restart Your Mac: Once the uninstallation is completed, restart your Mac.

After restarting your Mac, you should be able to reinstall the latest version of Office 2016 without any issues.

In summary, the Microsoft Support and Recovery Assistant tool can help resolve random deactivation issues with Office 2016 on a Mac by resetting the activation state, signing out and back in, and disconnecting work or school credentials. If uninstallation and reinstatement are necessary, follow the steps outlined above to resolve the issue.

Microsoft support and recovery assistant for office 365 mac